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How Innovi Uses AI to Deliver 24/7 Customer Service

Innovi, a specialist in sustainable cleaning solutions, uses the Chatwize AI chatbot to provide instant answers to frequently asked questions – even outside business hours. Thanks to this smart automation, every customer receives quick support, while the Innovi team can focus on more complex inquiries and personal interactions.

✔ 90+ customer inquiries automatically resolved in the first month
✔ 36% of inquiries handled outside business hours

What is Chatwize

“The AI chatbot makes customer communication simple and accessible, includes all our products, and is even available via email. The integration and setup were surprisingly easy.”

- Inèz Jansen, Marketing Specialist at Innovi

Bestel-verf.nl

Bestel-verf.nl saves time with the Chatwize chatbot: 250 customer inquiries automatically answered in the first month and fewer phone calls and emails.

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Online boren kopen

Onlineborenkopen.nl automates customer inquiries with Chatwize: 24/7 service, fewer repetitive questions, and direct product referrals.

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Maatwerk verpakkingen

Chatwize’s AI chatbot enables Maatwerkverpakkingen.nl to provide 24/7 automated support, cutting repetitive questions and boosting customer satisfaction.

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Innovi

Innovi improves customer contact with Chatwize: 24/7 availability, easy access to product information, and instant support via website and email.

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