Onlineborenkopen.nl automates customer inquiries with Chatwize

Onlineborenkopen.nl specializes in drill and fastening materials and receives numerous customer inquiries daily about products, applications, and deliveries. Many of these questions were repetitive and took up unnecessary time for the team.

Through their online marketing agency Sense Online Solutions, they got in touch with Chatwize. The AI chatbot went live on their website – fully customized to match their branding and without technical complexity.

Since then, customer inquiries have been handled automatically and in a friendly manner – even outside business hours. The chatbot has now become an integral part of their customer process.

“The chatbot works seamlessly, communicates naturally, and is easy to set up. It saves us a lot of time as customers receive instant answers without us having to repeatedly answer the same questions. Highly recommended for any webshop that wants to serve customers professionally and automatically.”

— Ryan van Hees, Online Marketer at Chemtechniek Nederland

The impact in numbers

Customer inquiries automated by Chatwize

70%

Customer inquiries answered outside business hours

35%

Live within a day, with no technical knowledge required

The implementation of Chatwize at Onlineborenkopen.nl was smooth and efficient. Within a single day, the AI chatbot was fully operational on the website – without the need for technical support or programming knowledge.

Adding the script to the HTML code was all it took to make the chatbot visible to visitors. Thanks to the user-friendly management dashboard, the team was able to make adjustments independently.

This demonstrates that powerful AI solutions can also be accessible to teams without a technical background or those using a no-code approach.

Instant insight into customer behavior

Through the intuitive Chatwize dashboard, Onlineborenkopen.nl gained instant insights into visitor behavior, peak times on the site, and frequently asked questions.

During peak moments, such as 12:00, 16:00, and 22:00, the chatbot independently handled inquiries about products, deliveries, and returns.

The real-time statistics and conversation data enabled the team to optimize strategically and continuously improve the user experience.

Natural, brand-aligned communication

The chatbot is fully aligned with the tone of voice of Onlineborenkopen.nl. Customers experience the interaction as personal and professional, which strengthens the overall brand perception.

Visitors receive answers to their questions in a natural way, without realizing they are interacting with an AI assistant. This consistent and friendly communication builds customer trust and enhances the user experience.

Smart integrations, maximum flexibility

The chatbot is powered by targeted and relevant sources, including:

✔ Blogs about drilling in concrete and metal
✔ Product pages of popular categories
✔ FAQs and return information

Frequently asked questions are automatically linked to the correct pages on the website, allowing visitors to receive quick and accurate assistance. The chatbot is also prepared for integrations with systems such as CRMs and track & trace via webhooks, making information delivery even more efficient.

Fully in your

Own style

The chatbot was visually tailored to the branding of Onlineborenkopen.nl, seamlessly matching the design of the website.

Discover the impact for yourself

Want to give it a try? Schedule a demo now and discover how Chatwize can benefit your organization.

Book a demo