Onlineborenkopen.nl automates customer questions with Chatwize
Online boren kopen, Onlineborenkopen.nl is a specialist in drilling and fastening materials and receives many customer questions every day about products, applications and deliveries. Many of these questions were repetitive and cost the team unnecessary time.
Through their online marketing agency Sense Online Solutions they met Chatwize. The AI chatbot went live on their website — fully aligned with their brand identity and without technical complexity.
Since then customer questions are handled automatically and in a friendly way — including outside office hours. The chatbot has become a fixed part of their customer process.
“The AI chatbot helps our website quickly and naturally, saves time and is easy to set up.”
The impact, in numbers
- 60%
Customer questions automated by Chatwize
- 35%
Questions answered outside office hours
Live within one day, no technical knowledge required
The Chatwize implementation at Onlineborenkopen.nl was smooth and efficient. Within one day the AI chatbot was fully operational on the website — without technical support or programming knowledge.
Adding the script to the HTML code was enough to make the chatbot visible to visitors. Thanks to the user-friendly admin dashboard the team could make adjustments independently.
This proves that powerful AI solutions are accessible to teams without a technical background or who use a no-code approach.
Direct insight into customer behaviour
Through the intuitive Chatwize dashboard, Onlineborenkopen.nl gained immediate insight into visitor behaviour, peak moments on the website and frequently asked questions.
During these peak moments the chatbot independently answered questions about products, deliveries and returns.
Real-time statistics and conversation data enabled the team to optimise in a targeted way and continuously improve the user experience.
Natural, brand-aligned communication
The chatbot fully matches the tone of voice of Onlineborenkopen.nl. Customers experience the interaction as personal and professional, which strengthens the brand experience.
Visitors get answers to their questions in a natural way, without noticing they are speaking to an AI assistant. This consistent and friendly communication strengthens customer trust and improves the user experience.
Smart integrations, maximum flexibility
Frequently asked questions are automatically linked to the right pages on the website, so visitors get fast and accurate help. The chatbot is also ready for integrations with systems like CRMs and track & trace via webhooks, making information delivery even more efficient. We are currently working on an integration with DHL via the Chatwize API, so customers can track their orders live.
The chatbot is fed by targeted and relevant sources, including:
- Blogs about drilling in concrete and metal
- Product pages of popular categories
- FAQs and return information
Fully on-brand
The chatbot was visually aligned to the Onlineborenkopen.nl branding and slots seamlessly into the website design.
Discover the impact yourself
Ready to make this happen for your team?
Want to try it for yourself? Book a demo now and discover what Chatwize can do for your organisation.