Chatwize Terms of Service

Welcome to Chatwize! Thank you for your interest in these Terms of Service (the “Terms”). TheseTerms constitute a legal agreement between you and Chatwize governing the use of our website and Chatwize’sAI Chatbot our Software as a Service solution and its features (“Services”).

ABOUT US

1.1 We are Chatwize (KVK: 90238257) of 's-Hertogenbosch,Netherlands (“Chatwize”, “we”, “us”, “our”).

1.2 We operate www.chatwize.ai (our “website”) and Chatwize’s AIChatbot our Software as a Service solution (our “SaaS”) and both collectively our “Services.”

1.3 To contact us, please use hello@chatwize.ai or use our Contact Form.

1.4 These Terms were last updated on Saturday, 29th of March,2025, and are the current and valid version.

1.6 The following additional terms apply to your use of ourServices and form part of these Terms:

1.6.1 Our Privacy Policy;

1.6.2 Our Cookie Policy;

1.6.3 Our Affiliate Terms, if applicable;

1.6.4 Our Cancellation and Refund Policy.

GENERAL TERMS

2.1 We license use of our Services to you on the basis of theseTerms.

2.2 The provisions set out in these Terms govern your access toand your use of our Services and shall constitute a legally binding agreement between you and us. We maychange such terms from time to time and shall notify you accordingly if we do. If you do not agree to suchterms, you must not use our Services.

2.3 Subject to you agreeing to abide by these Terms, we herebygrant to you a revocable, non-exclusive and non-transferable license to use our Services on these Terms.

2.4 We reserve the right to, without any notice, explanation orliability and in our sole discretion, refuse to allow you or suspend your access to our website or yourAccount at any time, or remove or edit content (including content submitted by you) on our website or on anyof our affiliated websites (including social media pages).

2.5 We reserve the right to change, modify, suspend ordiscontinue any portion of the Services, our website or any other products, affiliated websites (includingsocial media pages) and/or other software provided by us in connection with any of the foregoing at anytime. You agree that access to or operation of any of the foregoing may from time to time be interrupted orencounter technical difficulties.

ATTENTION CONSUMERS AND START-UPS

3.1 If you are a consumer (i.e. not entering into a contract withus as a business) you accept and understand the following:

3.1.1 You expressly agree to the execution of the contractbefore expiry of the cancellation period.

3.1.2 You confirm that you have read these Terms of Serviceand the below Cancellation and Refund Policy.

3.1.3 You understand that your right to return expires withthe delivery of the digital products and that delivery will be instantaneous.

YOUR ACCOUNT

4.1 By registering for an Account, which involves providing uswith certain mandatory and voluntary information as required for a successful registration and using ourwebsite, you agree and acknowledge that:

4.1.1 you are at least 18 years of age and not a minor inyour country of residence or have verifiable parental consent to use our services;

4.1.2 you have read the terms set out in these Terms andagree to be bound by and comply with them; and

4.1.3 you shall ensure that all Users of your Account abideby these Terms.

4.2 You are responsible for maintaining the confidentiality ofyour Account and you are responsible for all activities that occur under your Account. You agree that allactions carried out by any person through your Account shall be deemed to be an act carried out by you, andyou shall ensure that all persons who have access to and use your Account are authorized to do so. We arenot responsible for any loss, damage or liabilities arising as a result of or in connection with thewrongful, fraudulent or illegal use of your Account.

SAAS LICENCE

5.1 Subject to your payment obligations or free of charge access,we grant you, unless specifically agreed in writing, a personal, non-exclusive, non-assignable andnon-transferable right to access and to use the Service within the limits determined by the plan chosen byyou.

5.2 The license is granted for the sole and exclusive purpose ofenabling you to use the Service for your internal purposes and distribution only to the exclusion of anyother purpose.

5.3 The right of use shall mean the right to represent andimplement the SaaS in accordance with its intended purpose, in Software as a Service (SaaS) mode via aconnection to an electronic communications network.

FREE ACCESS & TRIAL ELIGIBILITY

7.1 We may make one or more parts of the Services available toyou on a free of charge basis until the earlier of:

7.1.1 the end of the free of charge basis period;

7.1.2 the date that you purchase the relevant Service; or

7.1.3 termination by us at our discretion.

7.2 The provisions of these Terms will also apply to the trialperiod. We may notify you of additional terms that apply to the trial of certain services and any suchadditional terms are incorporated into these Terms by reference.

7.3 Target Audience: Chatwize is a professional B2B platform exclusively designed for business owners, entrepreneurs, and corporate professionals. Our services, including Free Trials, are strictly intended for individual business evaluation and commercial use.

7.4 Educational & Group Use Prohibited on Free Trial: Educational institutions, student groups, and non-commercial hobbyists are not eligible for the standard Free Trial. Any use of Chatwize within an academic, classroom, or group training setting is expressly prohibited under the standard individual terms and requires a dedicated Educational/Classroom License to cover professional infrastructure and AI-usage costs. We reserve the right to suspend or terminate accounts that appear to be part of an unauthorized group rollout.

SUBSCRIPTION

8.1 Our Services require payment of subscription fees before youcan access or use them (“Fees”). These Fees will be notified to you through our pricing plan.

8.2 If you purchase a recurring subscription from us, thesubscription period for your Account shall be renewed automatically at the expiry of each subscriptionperiod, until terminated successfully through our website. By purchasing the recurring subscription, youauthorize us or our related corporations to automatically charge the Fees:

8.2.1 upon the commencement of your first subscriptionperiod, upon expiration of any applicable trial period or at a date otherwise indicated by us; and

8.2.2 on the renewal date of the subscription periodthereafter, without any further action by you.

8.3 Any Fees due in relation to your Account must be paid bytheir due date for payment, as notified to you through our website or otherwise. Failure to make timelypayment of the Fees may result in the suspension or termination of your access to your Account and/or ourwebsite or any of the Services.

8.4 Our Fees may be amended from time to time at our discretion.We will provide you reasonably advance written notice of any amendment of recurring Fees. Your continued useof a recurring subscription will constitute acceptance of the amended Fees.

8.5 You shall be responsible for any applicable taxes (includingany goods and services tax) under these Terms.

8.6 All payments shall be made by using the payment methodsspecified by us from time to time. You acknowledge and agree that you are subject to the applicable useragreement of any third party payment methods. We shall not be liable for any failure, disruption or error inconnection with your chosen payment method. We reserve the right at any time to modify or discontinue,temporarily or permanently, any payment method without notice to you or giving any reason.

8.7 We must receive payment in full no later than the day onwhich such payment is required to be paid in immediately available and freely transferable funds, withoutany restriction, condition, withholding, deduction, set-off or counterclaim whatsoever.

8.8 Unless otherwise notified in writing by us, termination ofyour Account for any reason whatsoever shall not entitle you to any refund of the Fees. If you cancel yoursubscription, you may continue to access your Account until the expiry of the subscription period in whichthe cancellation occurred.

END OF LIFE

We reserve the right to End-Of-Life (EOL) the Service at our sole discretion and shall provide 3months’ notification of such EOL event. If you prepaid Fees for a service which is subject to EOL, we willuse commercially reasonable efforts to a) transition you to a substantially similar Service or b) upon ourexpress written agreement, ensure the Service availability, without uptime guarantee or test bug fixes,patches, or enhancements to the Services.

SERVICE LEVELS AND SUPPORT

10.1 During the Subscription Term, we shall render allcommercially reasonable efforts to provide technical support to assist you in using the website and theServices. The total amount of technical support provided by us shall be governed under the fair useprinciple.

10.2 We have no obligation to provide any support:

10.2.1 for anything other than our Services;

10.2.2 if you or a third party has altered or modified anyportion of the Services;

10.2.3 if you have not used the Services in accordance withthe documentation or instructions provided by us;

10.2.4 to anyone other than you.

10.3 The response time for contacts concerning technical supportmade by you will not exceed 72 hours. If the response time exceeds 72 hours, we will present you with atechnical justification and define a new deadline for carrying out and completing the support service.

ADDITIONAL TERMS FOR ADVANCED SUPPORT SERVICES

11.1 The following additional terms apply to Subscribers who havepurchased our Advanced Support Services for the customization of Chatwize’s AI Chatbot, as detailed in aseparate Advanced Service Level Agreement (“Advanced SLA”) or Order Form. These terms are supplementary tothe General Terms outlined above and shall be read in conjunction with them. In the event of any conflictbetween these Additional Terms for Advanced Support Services and the General Terms, the terms of thissection shall prevail with respect to the subject matter herein.

11.2 Subscribers of Advanced Support Services are governed by theterms and conditions set forth in the Advanced SLA, which outlines specific service levels, supportavailability, response times, resolution efforts, and any applicable service credits for the CustomizationServices.

11.3 Support for Customization Services under the AdvancedSupport plan is provided on an hourly basis, as detailed in the Advanced SLA. Charges for support will becalculated and billed as described therein.

11.4 Advanced Support Services are exclusively available toactive Subscribers who have specifically opted for and paid the applicable fees for this enhanced supporttier.

11.5 The scope of Advanced Support Services is limited to issuesdirectly related to the customization of the Chatwize AI Chatbot as defined in the applicable Statement ofWork or Order Form. It excludes issues arising from misuse, unauthorized modifications, third-partyintegrations not explicitly covered, or problems caused by the Subscriber’s content or data.

11.6 Advanced Support Services are subject to fair useprinciples. Chatwize reserves the right to assess and potentially charge additional fees or limit support incases of excessive or unreasonable support requests, as outlined in the Advanced SLA.

11.7 The terms and conditions of the Advanced SLA may be updatedby Chatwize from time to time, with notification provided to Subscribers of Advanced Support Services.Continued use of the Advanced Support Services after such notification constitutes acceptance of the amendedAdvanced SLA.

PROPRIETARY RIGHTS

12.1 You acknowledge and agree that we own all intellectualproperty rights in our Services. Except as expressly stated herein, this agreement does not grant you anyrights to, or in, patents, copyrights, database rights, trade secrets, trade names, trademarks (whetherregistered or unregistered), or any other rights or licenses in respect of our Services.

12.2 You confirm that you have all the rights in relation to ourServices that are necessary to grant all the rights it purports to grant under, and in accordance with,these Terms.

UPLOADING AND PROVIDING CONTENT

13.1 You are fully responsible for your content uploaded and/orprovided to our Services. We will not be responsible, or liable to any third party, for:

13.1.1 the content or accuracy of any content or datauploaded and/or provided by you, by us on your behalf, or any other user of our Services; or

13.1.2 the loss of any content or data provided to us by you.You should keep a record of all such content and data.

13.2 We will only use the content uploaded and/or provided by youfor the purposes of carrying out the services, carrying out our obligations in these Terms and any otherpurpose expressly set out in these Terms or otherwise agreed between us. We will not otherwise disclose ordistribute the content uploaded by you, save for when required by law, a court of competent jurisdiction orany governmental or regulatory authority.

13.3 We have the right to disclose your identity to any thirdparty claiming that any content posted or uploaded by you to our Services constitutes a violation of theirrights under applicable law.

13.4 We have the right to delete any content uploaded to ourServices if, in our opinion, it does not comply with the content standards set out.

SERVICE DATA

14.1 If you wish to use our Services and its features, we processthe data you provide (depending on how you are using our Services) which may include Personal Data, andSpecial Category Data as defined in the Dutch GDPR Implementation Act (Uitvoeringswet Algemene Verordeninggegevensbescherming) (“UAVG”) and the EU’s General Data Protection Regulation (“GDPR”) or non-personal dataof you, your admin or users that you make available to us (“Service Data”).

14.2 You irrevocably and unconditionally represent and warrantthat any of your Service Data uploaded and/or provided to our Services complies with our Privacy Policy,with the UAVG and GDPR and any other applicable laws.

14.3 You shall own all rights, title and interest in and to allof your Service Data and shall have sole responsibility for the legality, reliability, integrity, accuracyand quality of your Service Data.

14.4 If we process any of your Service Data on your behalf whenperforming our obligations under these Terms, the parties record their intention that you shall be the datacontroller and we shall be a data processor and in any such case:

14.4.1 you shall ensure that you are entitled to transferyour Service Data to us so that we may lawfully use, process and transfer the personal data inaccordance with these Terms on your behalf;

14.4.2 you shall ensure that the relevant third parties havebeen informed of, and have given their consent to, such use, processing, and transfer as required by allapplicable data protection legislation;

14.4.3 we shall process the personal data only in accordancewith the terms of these Terms and any lawful instructions reasonably given by you from time to time; and

14.4.4 each party shall take appropriate technical andorganizational measures against unauthorized or unlawful processing of the personal data or itsaccidental loss, destruction or damage.

LIABILITY DISCLAIMER FOR WEB SCRAPING TOOL

15.1 By using our web scraping tool (the “Tool”), you acknowledgeand agree to the terms outlined in this liability disclaimer. If you do not agree with these terms, you mustrefrain from using the Tool.

15.2 The Tool is provided “as is” and “as available” without anywarranties, express or implied. The creators and distributors of the Tool make no guarantees regarding itsaccuracy, functionality, availability, or suitability for any particular purpose.

15.3 Users are solely responsible for ensuring that their use ofthe Tool complies with all applicable laws, regulations, and the terms of service of any website beingscraped. We do not encourage, endorse, or condone any illegal or unethical web scraping activities.

15.4 Under no circumstances shall we, the creators, developers,or distributors of the Tool be liable for any direct, indirect, incidental, consequential, or punitivedamages arising from or related to the use or misuse of the Tool. This includes, but is not limited to, lossof data, legal consequences, business interruptions, or damage to third parties.

15.5 The Tool may interact with third-party websites andservices, over which the creators have no control. The creators are not responsible for any changes,restrictions, or actions taken by such third parties that may impact the performance or legality of theTool.

15.6 By using the Tool, you agree to indemnify, defend, and holdharmless the creators, developers, and distributors from any claims, liabilities, damages, or expenses(including legal fees) arising from your use of the Tool, including but not limited to violations of laws orthird-party rights.

THIRD PARTY PROVIDERS

You acknowledge that the Services may enable or assist it to access the Services content of,correspond with, services from third parties via third-party websites and that it does so solely at its ownrisk. We make no representation or commitment and shall have no liability or obligation whatsoever inrelation to the content or use of, or correspondence with, any such third-party website and services, or anytransactions completed, and any contract entered into by you, with any such third party.

CHATWIZE’S OBLIGATIONS

17.1 We undertake that the Services will be performedsubstantially in accordance with the information and description or documentation provided and withreasonable skill and care.

17.2 The undertaking at Clause 17.1 shall not apply to the extentof any non-conformance which is caused by use of the Services contrary to our instructions, or modificationor alteration of the Services by any party other than us. If the Services do not conform with the foregoingundertaking, We will, at our expense, use all reasonable commercial endeavors to correct any suchnon-conformance promptly, or provide you with an alternative means of accomplishing the desired performance.Such correction or substitution constitutes your sole and exclusive remedy for any breach of the undertakingset out in Clause 17.1.

17.3 Notwithstanding the foregoing, we:

17.3.1 do not warrant that your use of the Services will beuninterrupted or error-free; nor that the Services, and/or the information obtained by you through theServices will meet your requirements; and

17.3.2 are not responsible for any delays, delivery failures,or any other loss or damage resulting from the transfer of data over communications networks andfacilities, including the internet, and you acknowledge that the Services may be subject to limitations,delays and other problems inherent in the use of such communications facilities.

17.3.3 This agreement shall not prevent us from entering intosimilar agreements with third parties, or from independently developing, using, selling or licensingdocumentation, products and/or services which are similar to those provided under this Agreement.

17.3.4 We warrant that we have and will maintain allnecessary licenses, consents, and permissions necessary for the performance of our obligations underthis Agreement.

YOUR OBLIGATIONS

18.1 You shall:

18.1.1 provide us with:

18.1.1.1 all necessary cooperation in relation to thisAgreement; and

18.1.1.2 all necessary access to such information as maybe required by us; in order to render the Services, including but not limited to your End User Data,security access information and configuration services;

18.1.2 comply with all applicable laws and regulations withrespect to its activities under this Agreement;

18.1.3 carry out all other responsibilities set out in thisAgreement in a timely and efficient manner.

18.2 In the event of any delays in your provision of suchassistance as agreed by the parties, we may adjust any agreed timetable or delivery schedule as reasonablynecessary;

18.2.1 ensure that the Authorized Users use the Services inaccordance with these Terms and shall be responsible for any Authorized User’s breach of this Agreement;

18.2.2 obtain and shall maintain all necessary licenses,consents, and permissions necessary for us, our contractors and agents to perform our obligations underthis Agreement, including without limitation the Services;

18.2.3 ensure that its network and systems comply with therelevant specifications provided by us from time to time; and

18.2.4 be solely responsible for procuring and maintainingits network connections and telecommunications links from its systems to our data centers, and allproblems, conditions, delays, delivery failures and all other loss or damage arising from or relating toyour network connections or telecommunications links or caused by the internet.

PROHIBITED USES

19.1 You may use our Services only for lawful purposes. You maynot use our Services:

19.1.1 in any way that breaches any applicable local orinternational laws or regulations;

19.1.2 in any way that is unlawful or fraudulent, or has anyunlawful or fraudulent purpose or effect;

19.1.3 to send, knowingly receive, upload, download, use orre-use any material which does not comply with our content standards as set out in our prevailing termsand conditions as amended from time to time;

19.1.4 to knowingly transmit any data, send or upload anymaterial that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware orany other harmful programs or similar computer code designed to adversely affect the operation of anycomputer software or hardware; and

19.1.5 for any educational, classroom, or institutional group activities using standard Free Trials without a dedicated Educational/Classroom License.

19.2 You also agree:

19.2.1 not to reproduce, duplicate, copy or re-sell any partof our Services in contravention of the provisions of our Terms; and

19.2.2 not to access without authority, interfere with,damage or disrupt:

19.2.2.1 any part of our Services;

19.2.2.2 any equipment or network on which our website isstored;

19.2.2.3 any software used in the provision of ourwebsite; or

19.2.2.4 any equipment or network or software owned orused by any third party.

19.3 You agree not to access, store, distribute or transmit anyViruses, or any material during the course of its use of our SaaS that:

19.3.1 are unlawful, harmful, threatening, defamatory,obscene, infringing, harassing or racially or ethnically offensive;

19.3.2 facilitate illegal activity;

19.3.3 depict sexually explicit images;

19.3.4 promote unlawful violence;

19.3.5 are discriminatory based on race, gender, color,religious belief, sexual orientation, disability, or any other illegal activity; or

19.3.6 cause damage or injury to any person or property; andChatwize reserves the right, without liability to you, to disable your access to any material thatbreaches the provisions of this Clause 19.

INTELLECTUAL PROPERTY RIGHTS

20.1 You acknowledge that all intellectual property rights in ourServices anywhere in the world belong to us, that rights in our Services are licensed (not sold) to you, andthat you have no rights in, or to, our Services other than the right to use them in accordance with theseTerms.

20.2 Any intellectual property rights in content uploaded by youto our Services shall continue to belong to you or their respective owners. You agree that you grant us aroyalty-free and non-exclusive license to use, reproduce, publish and display such intellectual propertyrights for the purposes of performing the Services, promotional purposes, internal administrative purposesand any other purposes set out in these Terms, including for the purpose of improving the Services and ourresponses to users of the website.

20.3 You acknowledge that you have no right to have access to ourServices in source code form.

WARRANTIES

21.1 While we make all efforts to maintain the accuracy of theinformation on our website, we provide the Services, website and all related content on an “as is” and “asavailable” basis, unless otherwise specified in writing. We make no representations or warranties of anykind, express or implied, as to the operation of any of the foregoing, unless otherwise specified inwriting.

21.2 Chatwize makes no representations about the suitability,reliability, timeliness, comprehensiveness and accuracy of the information, services and other contentcontained on our Services.

21.3 Chatwize cannot guarantee that the information, services andother content contained on our Services will always be correct or fault, error and virus free.

21.4 Chatwize does not accept liability for incorrect content orerrors and omissions in the information, services and other content contained on our Services (whether oflegal, typographical, technical, or other nature).

21.5 To the full extent permissible by law, we disclaim allwarranties, express or implied, relating to our website or any Services, including but not limited toimplied warranties of merchantability and fitness for a particular purpose. We do not warrant that theServices, our website, the related content, or electronic communications sent by us are free of viruses orother harmful components.

LIMITATION OF LIABILITY

22.1 We are not liable for the completeness, accuracy orcorrectness of any of the information, services and other content contained on our Services and any relatedcontent. You expressly agree that your use of the Services and our website, including reliance on anyinformation, services and other content contained on our Services, is at your sole risk.

22.2 You agree not to use the Services, our website and therelated content for any resale purposes, and we have no liability to you, whether in contract, tort(including negligence), breach of statutory duty, or otherwise, arising under or in connection with theseTerms (including but not limited to the use of, or inability to use, the Services, our website or any otherwebsite or software) for:

22.2.1 loss of profits, sales, business, or revenue;

22.2.2 business interruption;

22.2.3 loss of anticipated savings;

22.2.4 loss or corruption of data or information;

22.2.5 loss of business opportunity, goodwill or reputation;or

22.2.6 any other indirect or consequential loss or damage.

22.3 Nothing in these Terms shall limit or exclude our liabilityfor:

22.3.1 death or personal injury resulting from ournegligence;

22.3.2 fraud; and/or

22.3.3 any other matter in respect of which we are prohibitedunder applicable law from limiting or excluding our liability.

22.4 These Terms set out the full extent of our obligations andliabilities in respect of the supply of the Services and our website. Except as expressly stated in theseTerms, there are no conditions, warranties, representations or other terms, express or implied, that arebinding on us. Any condition, warranty, representation or other term concerning the supply of the Servicesand our website which might otherwise be implied into, or incorporated in, these Terms whether by statute,common law or otherwise, is excluded to the fullest extent permitted by law.

INDEMNITY

23.1 You agree to indemnify and hold us, and our respectivedirectors, officers, employees, agentsand representatives, independent contractors, licensees, successors and assigns harmless from and againstall claims, losses, expenses, damages and costs (including but not limited to direct, incidental,consequential, exemplary and indirect damages), and reasonable legal fees, resulting from or arising out ofyour act, default or omission, whether in your use of our website, Services, and/or any websites or softwarein relation thereto or otherwise, and whether in respect of your breach of these Terms or any laws orregulations or otherwise.

FORCE MAJEURE

24.1 We shall have no liability to you under this agreement if weare prevented from or delayed inperforming our obligations under this agreement, or from carrying on our business, by acts, events,omissions or accidents beyond our reasonable control, including, without limitation, strikes, lockouts orother industrial disputes, failure of a utility service or telecommunications network, act of God, war,riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation ordirection, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers orsubcontractors and will notify you of such an event and its expected duration as soon as reasonablypossible.

CORRECTIONS

25.1 There may be information on the website that containstypographical errors, inaccuracies, oromissions that may relate to the Services, including descriptions, pricing, availability, and various otherinformation. We reserve the right to correct any errors, inaccuracies, or omissions and to change or updatethe information on the website at any time, without prior notice.

OTHER IMPORTANT TERMS

26.1 We may transfer our rights and obligations under these Termsto another organization, but this will not affect your rights or obligations under these Terms.

26.2 You may only transfer your rights or your obligations underthese Terms to another person if we agree in writing.

26.3 No joint venture, partnership or agency or employmentrelationship has arisen by reason of these Terms.

26.4 These Terms and any document expressly referred to in itconstitute the entire agreement between us regarding their subject matter, and supersede and extinguish allprevious agreements, promises, assurances, warranties, representations and understandings between us,whether written or oral, relating to that subject matter. You agree that you shall have no remedies inrespect of any statement, representation, assurance or warranty (whether made innocently or negligently)that is not set out in these Terms or any document expressly referred to in it. You agree that you shallhave no claim for innocent or negligent misrepresentation or negligent misstatement based on any statementin these Terms or any document expressly referred to in it.

26.5 If we fail to insist that you perform any of yourobligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so,that will not mean that we have waived our rights against you and will not mean that you do not have tocomply with those obligations. If we do waive a default by you, we will only do so in writing, and that willnot mean that we will automatically waive any later default by you.

26.6 Each of the conditions of these Terms operates separately.If any court or competent authority decides that any of them are unlawful or unenforceable, the remainingconditions will remain in full force and effect.

26.7 These Terms, its subject matter and its formation, and anyother disputes or claims in connection therewith, are governed by the law of the Netherlands. In the eventof any such disputes or claims in connection with these Terms, you agree to first engage in good faithdiscussions with us to resolve such dispute or claim. If such dispute or claim is not resolved within sixty(60) days, we both irrevocably submit to the exclusive jurisdiction of the courts of the Netherlands.

Cancellation and Refund Policy

Welcome to Chatwize and our website at www.chatwize.ai (our “website”). This policy applies toall purchases you make from Chatwize (KVK: 90238257) of 's-Hertogenbosch, Netherlands (“Chatwize”, “we”,“us”, “our”).

By placing an order for any of our products, you represent that you have read this policy andthat you agree to and fully accept the terms of this policy. If you do not agree with or fully accept theterms of this policy, please do not place an order with us.

CANCELLATION OF MONTHLY SUBSCRIPTIONS

When canceling a monthly subscription, all future charges associated with future months of yoursubscription will be canceled. You may notify us of your intent to cancel at any time; your cancellationwill become effective at the end of your current monthly billing period. You will not receive a refund;however your subscription access will continue for the remainder of the current monthly billing period.

CANCELLATION OF ANNUAL SUBSCRIPTIONS

When canceling an annual subscription, all future charges associated with future years of yoursubscription will be canceled. You may notify us of your intent to cancel at any time; your cancellationwill become effective at the end of your current annual billing period. You will not receive a refund,prorated or otherwise, for the remainder of the annual term. However, your subscription access and/ordelivery and accompanying subscriber benefits will continue for the remainder of the current annual billingperiod.

STATUTORY RIGHT TO RETURN

Under EU and Dutch Consumer protection law, consumers have a statutory right to return purchasedgoods without giving a reason within 14 days from the date of purchase. You can inform us of your decisionto withdraw from a contract made with us by means of a clear statement (e.g. a letter sent by post, fax oremail) or use the below cancellation form. To meet the cancellation period, it is sufficient that you sendthe notification or the cancellation form before the cancellation period expires. If you cancel yourcontract with us, we will reimburse you all payments received from you without undue delay and not laterthan 14 days after the day on which we are informed about your decision to cancel.

DIGITAL PRODUCTS

In terms of digital products, the right to return expires prematurely if:

we have already provided you access to and delivered the digital products and you have confirmed thatyour right to return expires upon delivery,
you knew that you would lose your right to return at the time of purchase, you have confirmed that youhave read our Terms of Service, and you agreed that we will make the delivery of your digital productbefore your right to return expires.

TECHNICAL ERROR

In the unlikely event that you experience a technical error, please contact us with details andimages of your experience so we can investigate the error and determine if a refund is owed to you.

CANCELLATION FORM

(If you want to cancel the contract, please fill out this form and return it.)

– To Chatwize, (KVK: 90238257) of 's-Hertogenbosch, Netherlands, E-Mail: hello@chatwize.ai.
– I/we () hereby revoke the purchase contract concluded by me/us ().
– the following goods ()/the provision of the following service ()
– Ordered on ()/received on ()
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for paper notification)
– Date _______________

(*) Please delete what is not applicable.

CHARGEBACKS

You agree to contact us prior to raising a request for a chargeback or any dispute with yourbank or card issuer in relation to any purchase. If you dispute a legitimate charge without merit, wereserve the right to blacklist you and/or pursue legal action.

CHANGES

We may update this Returns Policy from time to time. If we make changes, we will revise theeffective date.

EFFECTIVE DATE

Wednesday, 03rd of July, 2024

Still have questions?

Have questions or suggestions? Feel free to email us at hello@chatwize.ai. We will respond as soon as possible.