Innovi automates customer inquiries with AI chatbot

Innovi, a specialist in innovative and sustainable cleaning solutions, places great importance on personal customer contact. To support customers even outside office hours, Innovi wanted to provide an additional service that is always available. This led to the implementation of the AI chatbot from Chatwize.

The chatbot instantly answers frequently asked questions, provides product advice, and assists with inquiries about specific products and applications. At the same time, the team remains available during office hours for personal interaction. This combination of AI and human service ensures that Innovi can always respond quickly and reliably.

"The AI chatbot offers accessible customer contact, includes all our products, and can even be used via email. Integration and setup were surprisingly easy."

— Inèz Jansen, Marketer at Innovi

The impact in numbers

Questions answered in the first month

90+

Inquiries handled outside office hour

34%

From Website to Inbox: Innovi’s AI Chatbot at Every Touchpoint

An important advantage of this solution is that the chatbot is not only active on the website but can also be accessed through email communication with customers. In every email, Innovi can include a direct link to the chatbot, allowing customers to ask their questions with a single click. This makes the contact accessible and always available, regardless of how the customer approaches Innovi. The combination of website integration and email support ensures that Innovi is always one step closer to the customer. Customers experience a consistent and professional service without waiting times or complicated processes.

90 customer questions answered in the first month (36% outside office hours)

In the first month after launch, 90 customer inquiries were handled by the AI chatbot. No less than 36% of these questions were received outside office hours. This demonstrates how valuable 24/7 availability is, especially for customers who are not bound to standard business hours. During the day, the Innovi team is ready to take over via live chat whenever the customer prefers. The hybrid approach – AI automation combined with personal contact – has resulted in significant time savings and increased customer satisfaction.

Innovi’s AI Solution: Streamlining Customer Support and Driving Results

The chatbot has achieved several goals for Innovi: Time savings for the team: Repetitive questions are handled automatically, allowing employees to focus on complex or specialized customer cases. Always available: Customers always receive an answer, even during evenings and weekends. Insight into customer inquiries: Through the Chatwize dashboard, Innovi gains insights into frequently asked questions, peak times, and trends. Consistent communication: The chatbot communicates in the same style as Innovi, providing customers with a brand experience that feels professional and trustworthy. This approach perfectly aligns with Innovi's core values: expertise, solution-oriented thinking, commitment, and reliability.

Smart support for the team

Innovi's AI chatbot was implemented within one day and fully customized to match the company’s branding and website. Thanks to the no-code platform, Innovi can manage the chatbot independently, without technical knowledge or external developers. Through the dashboard, Innovi gains instant insights into frequently asked questions and peak activity times, helping to improve processes and website content. The chatbot is fully brand-aligned and communicates in a professional and friendly manner, strengthening customer trust. The AI chatbot is filled with product information and manuals, allowing customers to receive instant answers to their questions. This speeds up the customer journey and reduces the team’s workload.

Fully in your

Own style

The chatbot was visually customized to match the branding of Innovi.nl and seamlessly aligns with the website design.

Discover the impact for yourself

Want to give it a try? Schedule a demo now and discover how Chatwize can benefit your organization.

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