Bestel-verf.nl automates customer inquiries with Chatwize

Bestel-verf.nl specializes in paint products and accessories and receives numerous customer inquiries daily about paint types, applications, and delivery times. To ease the workload of their customer service and assist customers more efficiently, the team at Chatwize collaborated with owner Roy Alson to develop a custom AI chatbot. Since its implementation, many questions are automatically answered, allowing customers to receive faster responses while the team has more time to focus on important tasks.

“Since the chatbot went live on our website, we’ve noticed a significant drop in phone calls and emails. I’m very pleased with how smoothly everything works and how professionally the chatbot assists our customers.”

— Roy Alson, Owner of Bestel-verf.nl

The impact in numbers

Customer questions resolved in 1 month

±250

Questions handled outside office hours

40%

250 customer inquiries answered in the first month

In the very first month, the chatbot handled approximately 250 customer inquiries. Customers now receive instant answers to questions about paint choices, brushes, delivery times, and returns. Notably, over 40% of these inquiries are made outside regular business hours. Thanks to the chatbot, the Bestel-verf team no longer needs to respond manually, while customers are supported 24/7.

Optimization and collaboration with the Chatwize team

A key part of this success is the collaboration with the Chatwize team, which continuously supported the improvement and optimization of the chatbot. Product links were integrated to guide customers directly to relevant pages, and responses were refined to provide more complete and expert advice.

Smart product recommendations boost customer satisfaction

The AI chatbot is able to proactively assist visitors. For questions like “Which paint is suitable for exterior wood?” it directly refers them to the right paint products. Similarly, questions such as “Which brush do I need for primer?” immediately lead to the correct brushes and rollers. This saves time and significantly increases customer satisfaction.

Time Savings and Focus for the Team

Thanks to the chatbot, the team no longer has to answer the same repetitive questions. This allows them to focus on providing tailored advice, managing inventory, and further growing the webshop. The chatbot is seen as an “extra team member” that is available 24/7 to assist customers.

Fully in your

Own style

The chatbot was visually customized to match the branding of Bestel-verf.nl, seamlessly aligning with the website design.

Discover the impact for yourself

Want to give it a try? Schedule a demo now and discover how Chatwize can benefit your organization.

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