Chatwize Cookie Policy

Welcome to Chatwize! This cookie policy explains what cookies are, how we, Chatwize (Chamber of Commerce: 90238257) from 's-Hertogenbosch, The Netherlands (“Chatwize”, “we”, “us”, or “our”), use cookies on www.chatwize.ai (our “website”), how third parties we partner with may use cookies on our website, and your choices regarding cookies.

If you have questions about cookies or data protection at Chatwize in general, you can reach us at hello@chatwize.ai.

WHY DO WE HAVE A COOKIE POLICY?

This cookie policy complies with the Dutch Cookie Law (Act of February 4, 2015, amending the Telecommunications Act) and the EU Directive on Privacy and Electronic Communications (“PECD”). Accordingly, we are required to inform you about the cookies we use and obtain your consent for the use of certain types of cookies, namely functional cookies, performance cookies, analytical cookies, and advertising cookies.

WHAT ARE COOKIES?

Cookies are small text files placed on your device by the websites you visit. They are widely used to make websites work or work more efficiently, as well as to provide information to the owners of the site. The use of cookies is now standard for most websites.

THE COOKIES WE USE

When trying to understand cookies, it can help to know the following terminology:

• Essential or necessary cookies. These cookies are essential or necessary to ensure that a website functions properly and securely, allowing you to navigate a website and use its features. Without these cookies, certain features of a website would not function, preventing you from using certain services.
• Optional cookies. These cookies are not essential for the functioning of the website and require your consent. Regarding optional cookies, the following distinctions are made:

We use the cookies listed below and other online identification technologies such as web beacons or pixels to provide users with a better user experience.

SUBJECT TO YOUR CONSENT

We only use analytical cookies with your prior consent. If you visit our website for the first time, a banner will appear on our website asking for your consent to the use of optional cookies. If you agree, we will store a cookie on your computer, and the banner will not be displayed again for the lifetime of the cookie. Thereafter, or if you actively delete this cookie beforehand, the banner will be displayed again when you revisit our website to obtain your consent once more.

Furthermore, in most browsers, you can manage cookies through the cookie settings, which you can adjust to give consent for the use of cookies. Most browsers also allow you to control and delete cookies. Please refer to your browser manufacturer’s documentation by following the relevant link for Google Chrome, Mozilla Firefox, Microsoft Edge, Opera, Safari.

ANALYSES

Google Analytics

We use Google Analytics, provided by Google, on our website. Google Analytics also uses cookies to allow our website to analyze how users use our website across multiple devices. The information generated by the cookies about your use of our website is transmitted to and stored by Google. The following data is processed through the use of Google Analytics: i) 3 bytes of the IP address of the accessing system of the website visitor (anonymized IP address), ii) the website accessed, iii) the website from which the user reached the requested page of our website (referrer), iv) the subpages accessed via the website, v) the time spent on the website, and vi) the frequency of access to the website. Google declares that it will not associate your IP address with other data held by Google. The legal basis for processing is your consent in combination with our legitimate interest.

PIXEL COOKIES AND TAGS

We use so-called Pixel cookies and tags (“Pixel cookies”). A pixel cookie is an advertising tool and typically consists of a JavaScript code snippet that helps us understand and track visitor activity on our website. For this purpose, Pixel Cookies collect and process information about visitors to our website and the device used (so-called event data).

Event data collected via Pixel cookies is used to target our ads and improve the delivery of advertisements and personalized ads. For this purpose, the event data collected via Pixel cookies on our website is sent to the relevant operator of the Pixel cookie and partially stored on your device. However, this only happens with your consent, and we and the relevant operator of the Pixel Cookie are considered joint data controllers. For the subsequent processing of the transmitted event data, however, the relevant operator of the Pixel cookie is the sole data controller.

Please refer to the following privacy policies for more information on how the relevant operator of the Pixel cookie processes personal data, including the legal basis they rely on and how you can exercise your rights against: Facebook, and Instagram.

OPT OUT

Google Analytics
You can disable tracking by Google Analytics for the future by downloading and installing the Google Analytics Opt-out Browser Add-on for your current web browser via this link: http://tools.google.com/dlpage/gaoptout?hl=en.

Facebook
If you do not want to participate in usage-based advertising via Facebook, you can object to this here: https://www.facebook.com/settings?tab=ads.

Instagram
If you do not want to participate in usage-based advertising via Instagram, you can change your ad settings by following these instructions: https://help.instagram.com/911879456838933

General
If you do not want to participate in our ad personalization or retargeting/tracking, you can object to behavioral advertising on the following websites: Your Online Choices, Digital Advertising Alliance of Canada, Network Advertising Initiative, AdChoices, and the European Interactive Digital Advertising Alliance (Europe only).

HOW CAN I MANAGE COOKIES?

You can set your web browser to disable cookies. Please note that most browsers offer different ways to protect your privacy. If you do not activate or deactivate certain cookies via the browser settings, it is possible that certain functionalities will not be available to you as expected.

You can configure the use of cookies in your browser settings by following the relevant link for Google Chrome, Mozilla Firefox, Microsoft Edge, Opera, Safari at any time or completely deactivate them.

Please note that if you disable cookies in this way, you will not be able to set new cookies. However, it does not prevent previously set cookies from continuing to work on your device until you clear all cookies in your browser settings.

We also provide a cookie preference pop-up when you first visit our website. This pop-up is a consent tool that allows you to indicate your cookie preferences. You can accept or decline them or consult this cookie policy before consenting to or rejecting cookies. This allows you to make an informed decision about the cookies we use. You are free to accept or decline cookies, but please note that after declining them, browsing our website may be less user-friendly and relevant content may be affected.

CHANGES

We may update this cookie policy from time to time. If we make changes to this cookie policy, we will revise the effective date.

EFFECTIVE DATE

Tuesday, May 14, 2024

QUESTIONS

If you believe that the above is not sufficient or if you have questions about the collection, processing, or use of your information, we would love to hear from you. We will do our utmost to respond as soon as possible and consider any suggestions from you.