Maatwerkverpakkingen.nl enhances customer service with Chatwize

Maatwerkverpakkingen.nl specializes in luxury, sustainable, and custom-made packaging. The team receives many inquiries about products, customization, and delivery times. Many of these questions were repetitive and time-consuming. Through a partnership with Chatwize, an AI chatbot was integrated into their website within a week – fully aligned with their branding and without technical complexity. Since then, questions have been handled automatically and customer-friendly, even outside office hours.

“The chatbot gives our customers quick and clear answers, allowing our team to focus on complex requests and custom projects. For us, it saves a tremendous amount of time,” says Team Maatwerkverpakkingen. The chatbot also handles the majority of inquiries during evenings and weekends when no live support is available. Additionally, the team gains valuable insights into frequently asked questions and customer behavior, helping them improve both the website and their offerings.

Chatwize built a custom AI chatbot that fits our brand perfectly. The setup was quick, and I now use it across multiple websites – a true game changer.

Olav - owner of maatwerkverpakkingen.nl

The impact in numbers

Questions answered outside office hours

64%

Customer questions handled in the first month

Live within a week – no technical knowledge required

Maatwerkverpakkingen.nl introduced the Chatwize AI chatbot to handle repetitive questions about designs, printing, and materials. Within a week, it was fully integrated, providing instant answers on box types, order quantities, and personalization – even outside business hours.

With just a simple script, the chatbot was activated. Using the intuitive dashboard, the team can easily update responses and link new product pages without technical support.

Real-time insights into customer behavior

With the intuitive Chatwize dashboard, Maatwerkverpakkingen.nl quickly gained insights into visitor behavior, peak times, and common questions. The chatbot autonomously handled queries on packaging types, customization, and order quantities.

✔ Real-time statistics and conversation overviews
✔ Insights into peak activity times (evenings and weekends)
✔ FAQs linked to relevant product pages
✔ Flexible content management via *Sources*
✔ Webhook integrations for CRM and track & trace

Natural, brand-aligned communication

The chatbot communicates in the same style and tone as Maatwerkverpakkingen.nl, ensuring every interaction feels natural and professional. This consistency strengthens trust and reinforces the brand’s premium image.

Smart integrations and content management

The chatbot is enriched with targeted content, making it a reliable source of information for visitors.

✔ Key product pages from popular packaging categories
✔ FAQs about customization options and delivery times
✔ Informative blogs and guides on materials and design

This setup ensures that frequently asked questions are instantly linked to the right pages. Through webhook connections, the chatbot can also access real-time updates, such as order tracking details or CRM data.

Fully in your

Own style

Chatwize developed a fully customized AI chatbot for Maatwerk Verpakkingen, designed to match the website’s style and provide 24/7 intelligent support for visitors.

Discover the impact for yourself

Want to give it a try? Schedule a demo now and discover how Chatwize can benefit your organization.

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