Maatwerkverpakkingen.nl puts customer contact first with Chatwize
Maatwerk verpakkingen, Maatwerkverpakkingen.nl is known for luxury, sustainable and bespoke packaging. The team received many questions every day about products, personalisation and delivery times. Through a partnership with Chatwize an AI chatbot was integrated, fully on-brand and live within a week — without technical complexity. Since then questions are answered automatically and in a customer-friendly way, including outside office hours.
The chatbot gives customers fast and clear answers, so the team can focus on complex enquiries and bespoke projects. It saves a huge amount of time. The chatbot handles the bulk of evening and weekend questions and provides valuable insight into customer behaviour and frequently asked questions, helping continuously improve the website and service.
“Chatwize built a tailor-made AI chatbot that fits our brand perfectly. Setup was fast.”
The impact, in numbers
- 64%
Questions answered outside office hours
- 45
Customer questions handled in the first month
Live within a week — no technical knowledge required
Maatwerkverpakkingen.nl deployed the Chatwize AI chatbot to automatically answer common questions about designs, printing and materials. The chatbot was live within a week and immediately answered questions about boxes, batch sizes and personalisation — including outside office hours.
A simple script was enough to activate the chatbot. Through the user-friendly dashboard the team can easily adjust answers and connect new product pages, without technical knowledge.
Real-time insight into customer behaviour
Using the intuitive Chatwize dashboard, Maatwerkverpakkingen.nl quickly gained insight into visitor behaviour, peak moments and frequently asked questions. The chatbot independently answered questions about packaging, personalisation and batch sizes.
- Real-time statistics and conversation reports
- Insight into peak moments (evenings and weekends)
- FAQs linked to product pages
- Flexible content management via Sources
- Webhook integrations with CRM and track & trace
Natural, brand-aligned communication
The chatbot communicates in the same style and tone of voice as Maatwerkverpakkingen.nl, making every interaction feel natural and professional. This consistency strengthens trust and underlines the premium image of the brand.
Advanced integrations and easy management
The chatbot is filled with targeted content, making it a reliable information source for visitors.
FAQs are linked directly to the right pages. Via webhooks the chatbot can also retrieve real-time data, like order tracking and CRM data.
- Important product pages of popular packaging categories
- FAQs about personalisation and delivery times
- Informative blogs and guides about materials and design
Fully on-brand
For Maatwerkverpakkingen.nl, Chatwize built an AI chatbot that fully matches the brand identity and offers intelligent customer support day and night.
Discover the impact yourself
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