From question to quote in one conversation: the AI chatbot empowers Noova Media Productions

Noova Media Productions, based in Amsterdam, has long been the creative link between brands and consumers. From packaging and POS materials to magazines, books, and mailings, Noova delivers striking print and marketing productions with a strong focus on quality, sustainability, and speed.

To help customers faster and more personally with questions about products, formats, and custom options, Noova Media Productions chose the AI chatbot from Chatwize. This digital assistant guides visitors directly to the right answer or page – from the first question to a quote request – completely without human intervention.

Chatwize’s chatbot allows us to engage with visitors efficiently and convert interactions into valuable business leads. The collaboration has been excellent; Daphne from Chatwize remains consistently supportive and proactive.

Olav de Glas, Owner at Noovamediaproductions.nl

The impact in numbers

Visitors redirected to a relevant portfolio example

94%

Inquiries handled outside office hours

65%

Smart service, creative impact

The chatbot quickly proved its value. More than 30 percent of all conversations led directly to a quote request or redirect to the quote page, while another 45 percent of interactions automatically guided visitors to relevant cases and portfolio examples.

The chatbot recognizes various customer intents such as “Can I order custom packaging?”, “Do you offer rush delivery?” or “Can you show examples of similar projects?” and provides the right answer instantly – complete with links to examples, services, or quote options. As a result, customers experience no waiting time, while the Noova Media Productions team can focus on creative and complex assignments.

A digital assistant that fits the brand

The AI chatbot fully reflects the tone and personality of Noova Media Productions: professional, clear, and service-oriented. Whether customers ask about printing, packaging, or POS materials, the chatbot responds with the same expertise as a staff member – but instantly and 24/7.

It also automatically switches to the visitor’s language, ensuring international clients receive the same smooth and personal experience. The result is a digital assistant that feels as professional and approachable as the brand itself.

Efficiency that pays off

With this integration, Noova Media Productions has not only accelerated the customer journey but also reduced internal workload. Thanks to intelligent redirects, natural conversations, and a consistent tone of voice, visitors experience the same level of service they’ve come to expect from Noova: personal, efficient, and reliable.

The AI chatbot has become a valuable digital team member that strengthens Noova’s service while generating more leads, saving time, and boosting customer satisfaction.

Optimizing together through data and customer insights

The Noova Media Productions team regularly reviews chatbot results together with Chatwize, analyzing visitor behavior, frequently asked questions, and navigation patterns across the website. These insights reveal what customers truly look for and how they prefer to make contact.

This data-driven approach allows Noova to continuously fine-tune its communication and service to match customer expectations. The team can even identify topics that spark interest before customers reach out, lowering the barrier to engagement.

The outcome is clear: better-prepared conversations, higher engagement, and a continuously improving digital customer experience.

Fully in your

Own style

The chatbot was visually customized to match the branding of Noovamediaproductions.nl and seamlessly aligns with the website design.

Discover the impact for yourself

Want to give it a try? Schedule a demo now and discover how Chatwize can benefit your organization.

Book a demo