Revolutionize Support with Embedded Business Knowledge for AI

Modern organizations generate vast amounts of valuable information—internal procedures, help desk FAQs, policy manuals, and customer data. However, most AI tools fail to tap into this rich context, limiting their usefulness in real-world applications. That’s where embedded business knowledge AI becomes a game-changer.

By integrating your company's actual data into AI systems, you can drastically improve support accuracy, scalability, and relevance. Dutch no-code platform Chatwize makes this effortless with a suite of powerful features designed for real business environments—no coding required.

Why Embedded Knowledge Matters for AI

Generic AI chatbots often struggle with nuanced or company-specific questions. When AI lacks access to proprietary documentation or business processes, the results can be frustrating for users and inefficient for teams. Chatwize combats this by allowing companies to upload custom files (PDF, Word, CSV, TXT, XLS), paste raw text, or even scrape content directly from their website.

This ensures that the AI agents are trained on accurate, up-to-date, and organization-specific content—turning support interactions from vague to valuable.

Semantic Search and Context Memory for Enhanced Understanding

Chatwize bots are powered by semantic search, enabling more human-like understanding of user questions. Whether an employee asks about HR benefits or a customer wants shipping policy details, the system retrieves the most relevant snippets from your own uploaded knowledge base.

Combined with context memory, Chatwize bots can handle follow-up questions intelligently—keeping track of ongoing conversations without losing nuance.

Streamlining Complex Workflows with Human Escalation

Even the best AI won’t replace human expertise in all scenarios. That’s why Chatwize includes human escalation—a key feature that allows the bot to gracefully hand off complex or sensitive cases to a human agent. This integrates seamlessly via webhooks to your CRM, ticketing system, or workflow automations using tools like Make.com.

Use Across Departments and Industries

Chatwize supports multiple AI agents, each tailored to a specific domain like sales, HR, or customer service. From logistics companies streamlining delivery support to educational institutions handling internal inquiries, organizations across various sectors—healthcare, real estate, e-commerce, municipalities—are embedding their unique knowledge into AI to empower both users and teams.

And thanks to support for 95+ languages and ISO-certified AWS infrastructure, organizations can scale with confidence across borders and compliance requirements.

Simple Deployment and Data Collection

Setting up a Chatwize bot is as easy as uploading files or scraping a web page. Bots can be embedded directly on your site or shared as a secure link. They can also collect user data with forms and variables, providing more than just answers—offering lead generation, appointment links, or form submissions depending on your goals.

Turn Information into Action

Embedded business knowledge transforms AI from a general assistant into a reliable expert. With Chatwize, your support systems don’t just respond—they resolve. Empower your teams, assist your users, and scale your operations intelligently.

Want to experience how this works in your organization? Try Chatwize for free at www.chatwize.ai.